Effective Date: January 1, 2026
Last Updated: January 1, 2026
Norwalk/La Mirada Plumbing, Heating & Air Conditioning ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at laplumber.com or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact form or request a quote
- Call our office or send us an email
- Schedule a service appointment
- Apply for financing through our third-party financing partner
This information may include your name, email address, phone number, home address, and details about the service you need.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited, time spent on pages, and referring URLs
- Device type (desktop, mobile, tablet)
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Schedule and manage service appointments
- Send service confirmations, reminders, and follow-up communications
- Improve our website, services, and customer experience
- Analyze website traffic and usage patterns
- Comply with legal obligations
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. These include:
- Essential Cookies: Required for the website to function properly, such as remembering form submissions.
- Analytics Cookies: Used by Google Analytics to help us understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.
- Marketing Cookies: Used to track the effectiveness of our advertising and provide more relevant content.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect certain website functionality.
Third-Party Services
We use the following third-party services that may collect information about you:
- Google Analytics: We use Google Analytics to analyze website traffic and usage. Google Analytics uses cookies to collect anonymous data about how visitors use our site. For more information, visit Google's Privacy Policy.
- Google Tag Manager (GTM-NP5CRKQM): We use Google Tag Manager to manage tracking scripts on our website. Google Tag Manager itself does not collect personal data, but it facilitates the deployment of tags that may.
- Netlify: Our website is hosted on Netlify, and contact form submissions are processed through Netlify Forms. For more information, visit Netlify's Privacy Policy.
- Service Finance Company: If you choose to apply for financing, you will be redirected to Service Finance Company's website. Their collection and use of your information is governed by their own privacy policy.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements
- When required by law, regulation, or legal process
- To protect the rights, property, or safety of our company, our customers, or others
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt out of certain data collection practices
California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Norwalk/La Mirada Plumbing, Heating & Air Conditioning
11661 East Firestone Blvd
Norwalk, CA 90650
Phone: 562-219-4085
Email: info@laplumber.com